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Ladies and gentlemen, I am a (tempted to say proud but I don’t want to prematurely say it yet) owner of a 4GB iPhone. 7:37a: Going to try out my iPhone. 7:31a: As I was ready to explain my situation to the live rep, an email came through from AT&T saying “Activation Complete.” Finally 7:30a: Finally got someone on the phone and asked to be transferred to Customer Service (drats, I didn’t ask for the number, I shoudl have!) 7:15a: Trying a different number for the 4th time. Still no luck. Too many automated messages. 7:10a: Getting a live customer rep is really difficult and painful with AT&T. Definitely not great Customer Service. 7:05a: Found the number off AT&T website (www.att.com/wireless) and called Customer Service. They said they were closed and would open at 9a. I tried a different number and not having any luck. The automated message kept on asking me for my AT&T Wireless Number when I don’t have one because I am in the middle of processing activation. Once the activation is complete, they will give me a phone number. Still trying to get a live person. 7:04a: Typing the Taylor Report and still no email from AT&T. I’m going to give them a call and inquire why it’s taking forever. 6:00a: No email from AT&T. 4:30a: No email from AT&T. 3:00a: No email from AT&T. 12:10a: No email from AT&T. June 30, 2007 10:24p: A new screen came up saying my iPhone still needs more time for activation. I received an email from iTunes saying “AT&T is now processing your activation. You will receive an email confirmation once your activation is complete.” 10:23p: Processing activation… 10:22p: Processing activation… 10:21p: Processing activation… 10:20p: After feeding my personal information, including my Social Security Number (that was needed to allow AT&T to do a credit check on me — no, I’m not a criminal, thank you), my iPhone was ready for activation. I ordered the $59.99 plan. The screen said it would take three minutes. 10:15p: My MacBook Pro is installed with all the necessary upgrades to work with the iPhone. Plugged my iPhone in and followed iTunes’ onscreen instructions to activate the iPhone. 10:05p: Plugged the iPhone to my MacBook Pro. It said I need to upgrade my OS to 10.4.10 and intsall the latest iTunes. Downloaded and installed them through Software Update. 10:00p: Got home after a quick dinner. 9:08p: The transaction to purchase the iPhone with film protector set and case. 9:01p: An Apple representative came up to me if I wanted help. I said, I’d like the iPhone. She asked, “4 or 8?” I guestured, “4.” 9:00p: Went inside the Apple Store and it was definitely packed, especially with people swarming around the iPhone island like June bugs. 8:30p: Drove to Arden Fair Mall to the Apple Store. June 29, 2007 |
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